Communication Competence

Effective Communication is of vital importance. The effectiveness is based on goal oriented behaviour, so if the communication reaches the goal, then it is marked as effective.

Communication Competence is a complex construct and refers to an individual’s knowledge, skill, and motivation to accomplish a particular goal. Communication Competence is an expression about a person’s ability to manage relationship in a communication setting. It contains many specific skill areas which are ideal for development.

Openness is the ability to reveal some personal elements to others through communication. It needs to be appropriate for both the person and situation to help in building the relationship.

Empathy involves emotional reaction to another’s internal state that results in understanding the other perspective.

Self-managing is an ability to appreciate and control the feelings that surface in social situations while communicating with others, as well as the ability to handle another’s negative reaction(s) or criticism without feeling a wave of anxiety. It is basically the expression for feeling relaxed and enjoyment in social or interpersonal encounters.

Assertiveness is saying or expressing your thoughts respectively without undermining those thoughts and beliefs of others.

Conversation management is the ability to handle those unwritten procedures in conversations such as when starting/ending a conversation, developing topics, taking turns, etc.

Focusing on others during conversation shows a greater level of Communication Competency and involves demonstrating interest in others; attentiveness to what and how others react verbally; perceptiveness for what is said as well as for what is not said. It also includes responsiveness to what is said and an ability to adapt to the topics and the tone of the conversation.

Expressiveness is the ability to communicate feelings through verbal (choosing the right words) as well as nonverbal expressions (facial expressions, gestures, vocal modulation, etc.).

Supportive way of communicating includes empathic, spontaneous, descriptive (not evaluative) conformation of the other person which is oriented toward solving the problem. The main component is feeling of equality for all people involved in this type of communication.

Being approachable is important for qualitative communication. It’s usually seen through nonverbal behaviour (direct facing others, pleasant facial expression, eye contact…) but it can be also communicated verbally (focusing attention on the other person and answering questions directly).

Adjusting the environment means making sure the conversation is in a place where there is no noise and everyone can hear the person who is talking. It also involves the ability to handle conflicts and solve problems.

These skills are important for Communication Competency. Your development of each component means higher communication and relationship satisfaction, less misunderstanding and more successful conflict resolution. Communication Competence is needed in order to understand communication ethics, to develop cultural awareness, to use computer-mediated communication, and to think critically. Communicating helps people to express their ideas and feelings, and it, at the same time, helps us to understand emotion and thoughts of the others.

If you would like to know more don’t hesitate to contact us on www.assuranceoflearning.com

Ensuring a message is specific, unambiguous and understood by all parties involved in the subject of the conversation™ (Christie Berlafa, 2020)

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